My device was lost or stolen

Copied

If your device was lost or stolen, you should take the following steps to make sure that no one can use your LINE account.

• Transfer your LINE account, or create a new one.
Please do one of the following to prevent your LINE account from being used on your lost or stolen device.

Transfer your LINE account

To transfer your LINE account, refer to the following Help article based on your situation.

Transferring your LINE account with a phone number
Transferring your LINE account with a different phone number
Transferring your LINE account with your Apple ID/Google account

Create a new LINE account with the information registered to your account

Refer to Creating a new LINE account.

Be advised

If you create a new account, any paid items, chat history, friends, groups, and data for related services (including your LINE Pay balance, manga, and games) that you had will be deleted. Once this data is deleted, it cannot be restored.

If you cannot transfer your account or create a new one

Refer to If you're unable to log in to your LINE account you want to delete.

• Contact your mobile service provider.
Be sure to contact your contracted mobile service provider and let them know that your device was lost or stolen.