I'm having issues with easy transfer QR codes

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If you're having issues with easy transfer QR codes, see the following information based on your situation.

An error appears when I scan the easy transfer QR code • The QR code expired.
Once the easy transfer QR code appears, you have up to 15 seconds to scan it before it expires. Regenerate the code and try scanning it again.

• You aren't using the dedicated QR code reader.
Easy transfer QR codes can only be scanned with the QR code reader that appears after selecting Log in with QR code. Try scanning it again with the dedicated QR code reader.

I can't proceed after scanning the easy transfer QR code If you see the "Did you just scan this QR code?" screen, confirm the message you're shown, check "Yes, I scanned the QR code myself," and tap Continue.
Did you just scan this QR code? screen

Issues with permission settings You may be able to resolve the issue by checking the settings on your device. Please try the following steps based on your device's OS.

iOS Note: The screens may vary depending on your device.

1. Go to your device's Settings > Apps > LINE.
2. Turn on permissions for Camera and Photos.

Android Note: The screens may vary depending on your device.

1. Go to your device's Settings > Apps or Application manager.
2. Tap LINE > Permissions.
3. Turn on permissions for Camera and Photos and videos.

For assistance with your device, please contact your mobile service provider or device manufacturer.

If you are unable to transfer your account using an easy transfer QR code, please try another transfer method.