I'm not receiving the password reset or email address registration completion email
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Useful infoIf you don't receive the email sent from LINE when registering your email address or resetting your password, it's often the case that the email was mistakenly sent to a folder (e.g. spam folder) other than your inbox. Use the search feature and check all of your email folders.
Useful info• LINE Email Address Verification Message
• [LINE] Password reset for LINE
• If you're resetting your password:
See the information from 1. Check if an email address is registered to LINE.
• If you're registering an email address:
See the information from 2. Check if you entered your email address correctly.
1. Check if an email address is registered to LINE.
The password reset email is sent to the email address registered to LINE. Check your registered email address with the method below for your situation.
If you can use your previous LINE account
You can check your registered email address by tapping the Home tab >
> Account > Email address.If you can't use your previous LINE account
You will not be able to reset your password or transfer your LINE account if you didn't register an email address to it.If you've linked a Google account or Apple ID, transfer your LINE account by referring to scenario No. 9 in the following Help content.
I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID, you will not be able to transfer your LINE account. Please create a new one.
2. Check if you entered your email address correctly.
Useful infoIf your account is restricted, check all of the information covered in this Help article and try resetting your password again after 24 hours have passed.
• You are careful entering characters that are similar (e.g. the letter “o” and the number “0”).
• Uppercase and lowercase characters are entered correctly.
If you saw an error message when you entered your email address, please check the email address you entered because it's possible that:
• You used full-width alphanumeric characters.
• There were extra spaces included.
• You used more than one dot in a row (e.g. ab..cd@example.com).
• You used a hyphen at the beginning (e.g. -abcd@example.com).
• You used a dot just before the @ sign (e.g. abcd.@example.com).
3. Check your email settings.
If you have filters in place, please try disabling them.
Note: This includes filters for blocking emails that contain URLs, blocking emails from PCs, etc.
If you have domain filters in place, please add “line.me” to your list of accepted domains.
4. Have the email resent.
After checking the information above, request to have the email sent again.
• If you're resetting your password, tap Forgot your password?
• If you're registering an email address, tap Resend verification code.
