Registering/checking/changing your email address and password if you forgot your password
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- If you forgot your password
- Registering/checking/changing your password
- Registering/checking/changing your email address
- [When transferring your LINE account] If a message saying a registered email address is required appears
If you forgot your password:
If you forgot your password, see the information below that corresponds to your situation. You can change your registered password, but for security reasons you cannot view your current password.
If you have a device that can send and receive messages on LINE
Change your password by following the steps in Changing your password.
If you don't have a device that can send and receive messages on LINE
Note: The contents of this section only apply to LINE accounts created with LINE versions earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
You can change your password from your main device (typically your smartphone) if you have an email address registered to LINE and can still use that email address.
Be advised You may, however, be able to transfer your LINE account if:
- You're using LINE for PC with a LINE account that was created on a smartphone, and you can confirm the registered email address by clicking
> Settings > Profile.- You've linked it with an Apple ID or Google account. In this case, see scenario No. 9 in I'm having issues when transferring my LINE account.
To reset your password:
1. Open LINE on your new main device and tap Log in.
Note: If you're using an Android device, tap Main device > OK.
2. Tap Log in with another method > Log in with phone number.
3. Select your country, enter your phone number, check the Terms and Conditions of Use and Privacy Policy, then tap
> OK or Send.4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap OK or Send.
8. Check the email that was sent to the address you entered.
9. After checking the email, return to the LINE app, put a check next to "I have confirmed the password reset email," and tap Continue.
10. Create a password and tap
> OK.
Useful info For LINE version 14.8.0 or later
If you stop in the middle of transferring your LINE account after resetting your password, you will need to reset it again. If you see a message saying "The email address you entered isn't registered to your LINE account" at step 7, tapping Forgot your email address? will let you check part of your registered email address. Please refer to the hint and try another email address you think may be registered.For versions of LINE earlier than 14.8.0
If you still see the message “Incorrect password entered. Please try again” after resetting your password, the email address registered with the account you’re trying to transfer may differ from the one you entered in step 7 above.Registering/checking/changing your password:
You can only use this feature on your main device (typically your smartphone).
Be advised - If you don't know your password, please change it.
- For security reasons, you cannot change your password for 24 hours after transferring your LINE account.
Registering/checking your password
Attention - Reset the password on your device while transferring your LINE account.
- Don't have access to your previous device and don't know your password.
- Premium Backup is only available to LYP Premium (Japan) or LINE Premium (Thailand) members.
When you create a LINE account, you'll be asked to register a password. To check whether a password is registered to your current LINE account, tap the Home tab >
> Account on your main device.If a password hasn't been registered, we suggest doing so, as it may be required to transfer your LINE account.
For security reasons, you can't check your registered password once it's set. If you forgot your password, your only option is to change it.
Note: If you don't have a device that can send and receive messages on LINE, you'll need the email address that was previously registered to your LINE account to change your password. If you didn't register an email address beforehand, you won't be able to change it.
Changing your password
1. Open LINE from the main device you can access LINE on.2. Tap the Home tab >
> Account.3. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric information (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter your new password twice, then tap Change password.
Note: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Making a secure password):
- Uppercase letters
- Lowercase letters
- Numbers
- Symbols
Registering/checking/changing your email address:
Be advised - You cannot register or change your email address for 24 hours after transferring your LINE account for security reasons.
Registering an email address
You can only use this feature on your main device (typically your smartphone).1. Open LINE on the main device your LINE account is registered to.
2. Tap the Home tab >
> Account > Email address.3. Enter an email address, then tap Next.
4. Enter the verification code or tap the URL in the email sent to the email address you entered.
Note: If you can't register your email address, make sure you didn't enter any blank spaces.
If you don't receive the email to confirm your email address registration, see I'm not receiving the password reset or email address registration completion email.
Checking your registered email address
You can use this feature on devices aside from iPad/Android sub devices.Main device
1. Tap the Home tab > > Account.2. Tap Email address.
3. Check the email address that appears under Change your email.
Note:
- If your email address is cut off, tap Change your email to view it in full.
- If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
Sub device (Windows/Mac)
1. At the bottom of the main menu, click > Settings > Profile.2. Check the email address that appears next to E-mail.
Changing your email address
You can only use this feature on your main device (typically your smartphone).1. Open LINE on the main device your LINE account is registered to.
2. Tap the Home tab >
> Account.3. Tap Email address > Change your email.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode, PIN code, or biometric authentication (e.g. fingerprint, face). Do not use the password registered to your LINE account.
4. Enter a new email address, then tap Next.
5. Enter the verification code or tap the URL in the email sent to the email address you entered.
Note:
- If you can't register your email address, make sure you didn't enter any blank spaces.
- If you've set a passcode, Touch ID, or Face ID on your device, you need to unlock it when you change your email address.
If you don't receive the email to confirm your email address registration, see I'm not receiving the password reset or email address registration completion email.
[When transferring your LINE account] If a message saying a registered email address is required appears:
When transferring your account, if a password is not registered or if you tap Forgot your password? and an email address is not registered, a pop-up message will prompt you to register an email address.
If you have a device that can send and receive messages on LINE
Try transferring your account again after registering an email address and changing your password.• Registering an email address
• Changing your password
If you don't have a device that can send and receive messages on LINE
The device you can use your LINE account on is needed to register, change, or check your email address. If you no longer have the device you can access LINE on, refer to the following sections.If you've linked an Apple ID or Google account:
Transfer your LINE account by referring to scenario No. 9 in I'm having issues when transferring my LINE account.
If you haven't linked a Google account or Apple ID:
You will not be able to transfer your LINE account. In this case, please create a new LINE account.