Information on transferring LINE accounts and resolving transfer issues

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To continue using the same LINE account after changing your smartphone or restoring it to factory settings, you're required to transfer your LINE account. If you do not transfer your LINE account, all data, including your friends, groups, chat history, and purchase history, will be lost.

You will need to transfer your LINE account if:
• You purchased a new smartphone.
• You restored your smartphone to factory settings or changed it because the previous one was lost or broken.
• You reinstalled LINE.

Account transfer methods:
There are several ways to transfer your account, in addition to using your phone number. If you couldn't transfer your account using your phone number, you may be able to transfer your account using the other methods.

Be advised

Transferring your LINE account with a phone number is only available when you're continuing to use the same phone number with a LINE account created on a version of LINE earlier than 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

Transfer methods	Previous device needed	Password needed	Phone number needed	Account transfer verification needed	Main features
QR code	Yes	No	No	No	Display a QR code on your previous device and scan it with your new device.
Same phone number	No	Yes	Yes	No	Complete text message verification on your new device, then enter your password.
Different phone number	No (under certain conditions)¹	Yes	Both previous and new numbers needed	Yes	Complete verification using your previous phone number, email address and password, or Apple ID or Google account.
Linked Apple ID/Google account	No	No	No	Yes	Must be linked to your LINE account beforehand.

¹As a general rule, your previous device is required to transfer your LINE account. However, if beforehand you've set an email address and password, or linked an Apple ID or Google account, your previous device is not needed.

Please see the information below that matches your current situation.

I want to check the registered information for my LINE account

Check the following Help articles based on the information you want to check.

Be advised

Checking/changing your phone number
Registering/checking/changing your email address and password

If you're planning to transfer your account in the future, please refer to the I want to know more about preparations for transferring LINE accounts section beforehand.

I want to know more about preparations for transferring LINE accounts

If you can still use your LINE account on your previous device, you can make preparations to transfer your account.

Making preparations beforehand ensures that the account transfer process goes smoothly and allows you to restore the chat history you had before transferring your account.

We recommend preparing regularly for unexpected situations such as loss, damage, changing smartphone models, or restoring your device to factory settings.

If you can't use your LINE account on your previous device, you won't be able to make preparations to transfer it. In this case, please refer to the I want to know more about the methods for transferring LINE accounts section to check what account transfer methods are available to you.

I want to know more about the methods for transferring LINE accounts

The method for transferring your LINE account will differ depending on whether you can currently use the account on your smartphone.

Please check the following flowchart and choose the options that match your situation. For details about the number shown for your result, see the table below the flowchart.

Be advised

Methods for transferring LINE accounts flowchart

No.	Details
	If you have your previous and new device and you can use LINE (e.g. send chat messages) on your previous device, you can transfer your LINE account with an easy transfer QR code. See Transferring your account with an easy transfer QR code and transfer your LINE account.
	If you are transferring your LINE account using the same phone number as the one you registered previously, but you cannot use LINE (e.g. send chat messages) on your previous device or you no longer have your previous device, see Transferring your LINE account with a phone number.
	If you are transferring your LINE account with a different phone number, see Transferring your LINE account with a different phone number.
	If you are transferring your LINE account with an Apple ID/Google account, see Transferring your LINE account with your Apple ID/Google account.
	We're sorry to say that in your situation, there is no way to transfer your LINE account. Since we do not offer individual responses, we ask that you create a new LINE account.

I want to know how to transfer my LINE account if my smartphone is lost or broken

Be advised

If your phone is lost or broken, you won't be able to use your previous device, which means you won't be able to make preparations to transfer your LINE account or check its registered information.

If you can still use the phone number, email address, Google account, or Apple ID that was registered to your LINE account, try transferring your LINE account by referring to the relevant section in I want to know more about the methods for transferring LINE accounts that matches your situation.

If none of the above information is registered to your LINE account or you can no longer use any of it, you will not be able to transfer your LINE account. In this case, please create a new LINE account.

I'm having issues when transferring my LINE account

Please check the following flowchart and choose the options that match your situation. For details about the number shown for your result, see the table below the flowchart.

Be advised

Resolving transfer issues with LINE accounts flowchart

No.	Details
	If you're having issues transferring your LINE account with an easy transfer QR code, see I'm having issues with easy transfer QR codes.
	If you have your previous device and can use LINE (you can chat and use other features), we recommend using an easy transfer QR code to transfer your LINE account. Simply scan the QR code that appears on your previous device with your new device, then follow the instructions to finish transferring your account. Also, the last 14 days of your chat history will be restored even if you haven't backed up your chat history or are transferring your account to a different OS. Useful info If you see the "How to finish transferring your account" screen, the steps will differ depending on whether or not you can use LINE on a device you have. For details, see The "How to finish transferring your account" screen appeared.
	An error may have occurred because the Apple ID or Google account you entered is different from the one registered to your LINE account. First, try logging in with another Apple ID/Google account. If you're unable to log in with the information of another account, try logging in with your phone number. If you're unable to log in with a phone number or an Apple ID/Google account, you won't be able to transfer your LINE account. In this case, please sign up for a new LINE account. Note: We cannot tell you what your registered phone number is, or look into whether or not a linked Apple ID, or Google account is still valid. Be advised Even if you contact us via the Inquiry Form, our response will be the same as this Help article.
	If you see an error message while transferring your LINE account, see I get an error when signing up/transferring my LINE account.
	If the phone number you verified is registered to a LINE account belonging to the previous owner, it is possible that the display name associated with that account appeared on your screen. For more details, see I verified my phone number, but I see someone else's name.
	If you're having issues on the "Enter verification code" screen, please see I can't verify my phone number/I don't receive the verification code text message.
	If you cannot use LINE on your old smartphone or you don't have the device and saw the "How to finish transferring your account" screen, try the corresponding account transfer method available in your situation.
	If you have an email address registered to LINE that you can receive emails with, see I'm not receiving the password reset or email address registration completion email.
	If you've linked an Apple ID or Google account to LINE, tap either Continue with Apple or Continue with Google on the account transfer method selection screen to begin transferring your LINE account. Transferring your LINE account with your Apple ID/Google account If you can't log in to your LINE account with your linked Apple ID or Google account, please check the details in No. 3.
	The information below applies in the following conditions. • You're no longer able to use (receive emails with) the email address you registered to LINE. • You didn't link an Apple ID or Google account to your LINE account. If you still can't verify your account after trying the password you think was registered to it, we're sorry to say that in this situation, there is no way to transfer your account. In this case, please sign up for a new LINE account. To prevent the same situation from occurring in the future when transferring your account, be sure to check your registered information regularly. Note: Please understand that if you send us an inquiry, the support we provide will be the same as the above information.

I'm having issues after transferring my LINE account

My chat history didn't get transferred
My friends or groups disappeared
My stickers, themes, or Coins disappeared