Duplicate payments (e.g. for LINE Coins, LINE Credit)

Share

LINE X Facebook

Copied

If you were charged for the same purchase (e.g. LINE Coins, LINE Credit, LINE Stickers Premium) more than once, we can check your purchase history and cancel the duplicate payments.
Note: LINE Stickers Premium is only available in Indonesia, Japan, Taiwan, and Thailand.

However, if you have already used the Coins or Credit, we may not be able to do so.

Contact us via the Inquiry Form below for the item you purchased.

warning icon  Be advised
- We cannot confirm any payment status or payment details for items purchased through the App Store. Please check your Apple order number and contact Apple Support directly.
- If you received a receipt email from Apple, you can also check your payment history on it.

View your purchase history for the App Store and other Apple media services
Contact Apple Support

LINE Credit (purchased via LINE STORE) inquiries

LINE Coins/LINE Stickers Premium (purchased via Google Play) Note: LINE Stickers Premium is only available in Indonesia, Japan, Taiwan, and Thailand.

Follow the steps below listed on Google Play.

Report charges that you don't recognize

After doing so, you'll receive a notification message letting you know whether you can receive a refund. This email is usually sent within 15 minutes, but can take up to four business days.

If you're unable to resolve the issue with the steps above, contact us via the relevant Inquiry Form below.

LINE Coin inquiries
LINE Stickers Premium inquiries
Note: On the Inquiry Form, for “1)What are you having an issue with?”, select “Other issue.”