I can't send/receive messages
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- I can't send or receive messages
- I can't send messages
- I can't receive messages
I can't send or receive messages:
Sometimes it may take a while for a message to appear after you receive the notification.
There may also be an issue with your network connection. Please try the following troubleshooting tips:
• Check and disable any restrictions on your network speed.
• Try again in an area with a stable network connection.
• Turn your 4G/5G/Wi-Fi connection off and on again.
• Try using a different network connection from the one you're having issues with.
Note: If you're having issues on a 4G or 5G network, switch to Wi-Fi or vice versa.
• If you're having issues on a specific Wi-Fi network, please check your Wi-Fi settings.
Note: If you have any questions about how to check your settings, please contact your Wi-Fi manufacturer.
I can't send messages:
• If the other user hasn't added you as a friend, they may have the Filter messages setting turned on.
If so, please ask them to tap the Home tab >
> Privacy, turn off Filter messages, and add you as a friend.• The other user's LINE account may have changed (e.g. due to changing devices).
We can't provide details about the state of another user's LINE account for security reasons.
• Your use of the service may have been suspended due to a violation of our Terms of Use.
I can't receive messages:
• You may have the Filter messages setting turned on.
If so, you won't receive messages from users that you haven't added as friends.
• Your use of the service may have been suspended due to a violation of our Terms of Use.
For more details about activities that violate the Terms of Use, please see the link above.
If the issue persists after you've checked everything above, try the suggestions in the following Help article.
General solutions for issues with LINE (e.g. not starting or crashing)