I can't send/receive/open photos/videos/voice messages

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If you're having issues sending, receiving, or opening photos, videos, or voice messages, your network connection may have temporarily become unstable.

To try to resolve the issue, first:
• Check and disable any restrictions on your network speed.
• Try again in an area with a stable network connection.
• Turn your 4G/5G/Wi-Fi connection off and on again.
• Try using a different network connection other than the one you're having issues with.
Note: If you're having issues with a 4G or 5G network, switch to Wi-Fi or vice versa.

Useful info

If an issue is occurring with LINE, we will post a notice about it under Announcements on our Help center. Please check there for details.

Topics covered

- Unable to open photos/videos/voice messages

- Unable to send photos/videos/voice messages

- Solutions to try if the issue persists

Unable to open photos/videos/voice messages:
You may not be able to open photos, videos, or voice messages if any of the following cases apply to you.

• You don't have free space on your device.
Ensure that there is enough free space in your device's storage.

How to check the storage on your iPhone and iPad (Apple Support site)
Free up space (Android Help)

• The picture/video/voice message is no longer available.
Photos and videos on our servers are only saved temporarily. You won't be able to open photos, videos, or voice messages after they become unavailable.
Note: We are unable to provide details about how long items are saved.

• You deleted (cleared) the LINE app's cache.
If you delete your data from the LINE app's Settings, or delete the cache using a cache deletion app from another company, you may become unable to open photos, videos, and voice messages saved in the LINE app.

Useful info

We recommend saving sent/received photos to LINE albums, where they can be saved for any length of time.

Unable to send photos/videos/voice messages:
If you can't send photos, videos, or voice messages, please try changing the settings below.
Note: The settings displayed may differ depending on your device.

• Allow LINE to access your photos in your device's Settings.

iOS users

1. Go to your device's Settings, scroll down, and tap LINE.
2. Tap Photos > Selected Photos or All Photos.

Android users

1. Go to your device's Settings > Apps.
2. Tap LINE > Permissions.
3. Allow access to Files and media and Microphone.

• Change the Sent photo quality setting.
1. Go to Settings in the LINE app > Photos & videos.
2. Change the Sent photo quality setting and try sending your photo again.

Also, if you're suddenly unable to send messages on LINE, it's possible that your use of LINE may have been suspended for acts we regarded as violations of our Terms of Use. For information on situations where the Terms of Use have been violated and how we handle violations, see I suddenly became unable to send chat messages on LINE.

Solutions to try if the issue persists:
If the issue persists after you've checked the above information and configured the relevant settings, try the general solutions in the following Help article.

General solutions for issues with LINE

See also:
I suddenly became unable to send chat messages on LINE
I'm not receiving notifications/I don't hear notification sounds or ringtones