Making voice/video calls
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With LINE, you can make 1-on-1 or group voice and video calls for free anywhere in the world.
Note: You will be charged for the data used for calls made over a mobile network (e.g. 4G, 5G), so we recommend using it with a flat-rate data plan.
Topics covered
- Settings to check before making calls
- Starting calls
Settings to check before making calls:
Check the information in the following sections before making calls.
Recommended system specifications for making voice and video calls
When making voice or video calls, please see the recommended system specifications for LINE. We cannot guarantee that Bluetooth devices will function normally, as this is dependent on the performance of your smartphone.Checking your microphone, speaker, and camera
Be advised
- The names in your settings and the order of these steps may differ depending on your device.
Main device
iPhone
To check if your microphone, speaker, and camera are working properly:1. Tap the Home tab >
> Calls.2. Tap Call diagnostics.
If you see an "x" next to anything, it means it's not working properly. Check whether you've given the necessary permissions by going to your device’s Settings and tapping LINE.
Tapping Test again will run another test.
Android
To check if your microphone and camera are working properly:1. Tap the Home tab >
> Calls.2. Tap Advanced call setting > Call diagnostics.
If you see an "x" next to anything, it means it's not working properly. Check whether you've given the necessary permissions by going to your device's Settings and tapping Apps > LINE > Permissions.
Tapping Test again will run another test. You can also test the volume of your microphone by tapping Mic test and recording and playing back your voice.
Sub device
iPad
To check if your microphone, speaker, and camera are working properly:1. Tap Settings > Calls.
2. Tap Call diagnostics.
If you see an "x" next to anything, it means it's not working properly. Check whether you've given the necessary permissions by going to your device’s Settings and tapping LINE.
Tapping Test again will run another test.
Android
To check if your microphone and camera are working properly:1. Tap the Home tab >
> Calls.2. Tap Advanced call setting > Call diagnostics.
If you see an "x" next to anything, it means it's not working properly. Check whether you've given the necessary permissions by going to your device's Settings and tapping Apps > LINE > Permissions.
Tapping Test again will run another test. You can also test the volume of your microphone by tapping Mic test and recording and playing back your voice.
Windows/Mac
To check if your microphone and speaker are working properly:1. Click
at the bottom of the main menu > Settings.2. Click Calls > the Basic tab.
3. Check under Speaker and Microphone.
You can also toggle the Noise cancellation setting between Strong and Light.
Starting calls:
To make a 1-on-1 call with a friend or a group call, refer to the steps below.
Making 1-on-1 calls with friends
Making calls from your friend list
Main device
1. Tap the Home tab > the friend you want to call from your friend list.2. Tap Voice call or Video call.
3. Tap Start.
Sub device
iPad/Android
1. Tap the Home tab > the friend you want to call from your friend list.2. Tap Voice call or Video call.
3. Tap Start.
Windows/Mac
1. Right-click the friend you want to call in your friend list.2. Click Voice call or Video call.
3. Click Start, or adjust settings (e.g. background, filter) on the Camera preview screen and then click
.Making calls from chats
Use either of the following methods in a chat with the friend you want to call.Main device
• At the top right of the chat, tap > Voice call or Video call.• Tap your friend's profile icon > Voice call or Video call > Start.
Sub device
iPad/Android
• At the top right of the chat, tap > Voice call or Video call.• Tap your friend's profile icon > Voice call or Video call > Start.
Windows/Mac
1. At the top of the chat, click > or 
2. Click Start, or adjust settings (e.g background, filter) on the Camera preview screen and then click
.Making calls with group members
Main device
1. Open a group chat.2. At the top right of the chat, tap
> Video call or Voice call.3. On the Camera preview screen, configure the options in Camera effects (e.g. face effect, background, filter).
4. Choose whether or not you want to use your mic and camera.
Note: Your profile image will be displayed if you tap Turn off camera.
5. Tap Join.
Note: When a user joins the group call a message saying "(User's display name) joined the group call" will appear.
Useful info
- Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
- Select and double tap a friend to make their video full screen.
Sub device
iPad/Android
1. Open a group chat.2. At the top right of the chat, tap
> Video call or Voice call.3. On the Camera preview screen, configure the options in Camera effects (e.g. face effect, background, filter).
4. Choose whether or not you want to use your mic and camera.
Note: Your profile image will be displayed if you tap Turn off camera.
5. Tap Join.
Note: When a user joins the group call a message saying "(User's display name) joined the group call" will appear.
Useful info
- Up to six people can be shown on the same screen when making a group video call. You can switch to other participants by swiping left or right on the screen.
- Select and double tap a friend to make their video full screen.
Windows/Mac
1. Open a group chat.2. At the top of the chat, click
> or 3. Click Start, or adjust settings (e.g background, filter) on the Camera preview screen and then click Join.
Useful info
at the bottom left of the call screen. To remove a background, click > Backgrounds > and select 
at the top left of the list.
See also:
Issues with voice/video calls
Useful settings and features for voice and video calls