My LINE account was or may have been stolen
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- If you can use your LINE account
- If you can no longer use your LINE account
If you can use your LINE account:
If you're able to use LINE (e.g. send/receive messages) on your device, it means your LINE account wasn't stolen.
See the following section based on your situation.
If you got a login notification from the official account or your account sent out messages that you don't remember sending yourself
It's possible that:
• Someone else attempted to log in to your LINE account.
• Someone logged in from a PC or iPad using your LINE account.
• Someone used your device without permission.
• A message was unintentionally sent while your device was in your pocket.
If situations like any of the ones above apply to you, be sure to:
• Change your password.
• Turn off Allow login.
• Check what devices are logged in to your LINE account and LINE services and log out of any unfamiliar devices.
If you got a message saying someone logged in to your LINE account on another device, be sure to also see the following Help content.
I got a message saying someone logged in to my LINE account on another device
If the person in your friend list isn't the actual user of the LINE account
The phone numbers saved in your device's contacts will automatically appear in your friend list on LINE if they're registered to LINE. For more details, see the following Help article.
Someone I don't know appeared in my friend list/My name appeared in someone else's friend list
If you can no longer use your LINE account:
Useful info
If you tapped the delete button by mistake, refer to the following Help content.
Someone else entered your information (e.g. verification code, phone number, password, account transfer code) on another device
As a result, if we confirm that your account was used without authorization, we will:
• Delete the LINE account to prevent further abuse by the culprit.
• Transfer items (e.g. paid items, Coins) to your new LINE account, if you have any.
The following can be transferred
• The right to use your paid items such as your LINE stickers and themes (including those received as gifts)
• Your item purchase history and Coin balance
• Your Credit balance purchased from LINE STORE
If you need us to take the above actions, contact us from the Inquiry Form after checking the "Important points when contacting us" section below.
Confirm the following before contacting us:
There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.
Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Did you read the important points above?
No
Please confirm the following important points before contacting us.Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions that require you to fill in certain information or details about a situation, make sure that you provide complete and accurate information relevant to your situation.
Yes
Please contact us via this Inquiry Form.See also:
Checking what devices are logged in to your LINE account and LINE services
LINE account-stealing and phishing scams to be aware of
The message "You've been logged out of your account" suddenly appeared
Logging in/out of LINE on your sub device (iPad/Android device)
Registering/checking/changing your email address and password