[iPhone/iPad] I can't use LINE after restoring from an iTunes or iCloud backup

If you can't use LINE for any of the following reasons after restoring from an iTunes/iCloud backup, try offloading and reinstalling the app.

Note: Your data will remain intact even if you offload the app.

• An error appears and you can't use LINE.

• An old email address appears and you can't use your LINE account.

• Entering your passcode doesn't unlock the app.

• The login screen repeatedly appears.

• You have notifications turned ON, but are not receiving them. 

To offload and reinstall LINE, see the following steps.

iPhone

1. On your iPhone, tap Settings > General > iPhone Storage.
2. Tap LINE in your list of apps.
3. Tap Offload App > Offload App.
4. After offloading the app, tap Reinstall App.

iPad

1. On your iPad, tap Settings > General > iPad Storage.
2. Tap LINE in your list of apps.
3. Tap Offload App > Offload App.
4. After offloading the app, tap Reinstall App.

Be advised Restoring the LINE app from an iTunes/iCloud backup or using Quick Start is not covered by our service, so we cannot offer any support or guarantee that you will be able to restore the app normally if you do so.