General info (e.g. friends, groups) disappeared after transferring my LINE account

Share

LINE X Facebook

Copied

Important: LINE account creation using a phone number was discontinued from LINE version 13.11.0 if you're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.

If your general info (e.g. friends, groups) disappeared after transferring your LINE account, it could be that before transferring your current LINE account, the same phone number, Apple ID, or Google account was:
• Used to create a new LINE account.
• Used to transfer a different LINE account.
• Registered to a different LINE account.

Accounts on LINE work in the following ways.

• The same phone number, Apple ID, or Google account cannot be registered to multiple LINE accounts.
• If you register the phone number, Apple ID, and Google account that are already registered to a LINE account to a new LINE account, the original account will become inaccessible.

If you're having issues transferring your LINE account, we may be able to transfer some of your paid items after looking into the matter.

These items include:
• Stickers, themes, and emoji (including those received as gifts)
• Your purchase history of paid items, along with your Coin and LINE Point balances
Note: Coins cannot be transferred between different OSes (e.g. from iOS to Android and vice versa).
• Your Credit balance added on LINE STORE
warning icon  Be advised
If your LINE account couldn't be transferred, its data (e.g. friends, groups, chat history) cannot be restored.

If you'd like us to transfer your paid items, please contact us via the Inquiry Form.

warning icon  Important points when contacting us:
Inquiries about LINE Game items or data are not accepted through the Inquiry Form below. Please send an inquiry from within the relevant game app.

There have been cases where response times are delayed due to users selecting options not matching their situation on the Inquiry Form or not providing enough information. To ensure a smooth inquiry process, please confirm the following important points before contacting us.

- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions requiring specific information or details about a situation or screenshots, make sure to provide complete and accurate information relevant to your situation.
Did you read the important points above?
No Please confirm the following important points before contacting us.
warning icon  Important points when contacting us:
- We only accept inquiries from the owner of the LINE account that's experiencing the issue.
- In principle, we do not accept inquiries made on behalf of family members, friends, or acquaintances.
- For questions requiring specific information or details about a situation or screenshots, make sure to provide complete and accurate information relevant to your situation.
Yes Please contact us via this Inquiry Form.