Chat list information is incorrect

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If your chat list information is incorrect, this happens when your device cannot auto-sync with our servers for some reason. Update LINE to the latest version and restart your device.

If you've updated LINE and restarted the app and your device but are still experiencing the issue, check the information below for the issue you're having.

Your chat list information is incorrect Affected information: Chat list
E.g. A chat no longer appears even though you did not delete it.

Try manually syncing your chat list information yourself by tapping this link from the smartphone that you use with LINE.
Note: Do not sync your information multiple times in a row.

Repairing the Chats tab

Your chat history differs from what others see Affected information: Chat history
E.g. The content of your chat is different from your friend's chat.

Try manually syncing your chat history yourself by tapping this link from the smartphone that you use with LINE.
Note: Do not sync your information multiple times in a row.
warning icon  Be advised
Back up your chat history before manually syncing it. You won't be able to see your messages if your chat history gets encrypted.
Note:
- You can select up to three chats in your chat list each time you manually sync your chat history.
- Chat messages can no longer be synced manually after a certain period of time has passed. (We are unable to provide details about the exact length of time.)

Repair chat history

The Names of friends/groups appear as "Empty chat," "No members," or "Unknown" If there are issues with the name of a friend or group, try the suggestions in The names of friends/groups appear as "Empty chat," "No members," or "Unknown".