[Windows/Mac] I see an error saying my camera can't be turned on and to check its connection

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If you see the error message "Unable to turn on camera. Please check if your camera is connected," there may be an issue related to your PC or camera.

Please try:

• Stopping any other apps you're using your camera with (e.g. Zoom) and reconnecting to LINE for PC.

• Downloading or updating your camera's driver (if you're using an external webcam).

• Making sure the use of your camera isn't restricted by security software or your network settings.

Note: If necessary, allow your camera to connect to LINE for PC.

• Updating LINE for PC.

• Uninstalling and then reinstalling LINE for PC.

Note: Chat history that is outside of the storage period may be deleted.