Backing up your chat history with Standard Backup

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You can only use this feature on your main device (typically your smartphone).

To restore your chat history after transferring your LINE account, you need to back it up beforehand.

You can back up your chat history with Standard Backup or Premium Backup.

This Help article offers information about Standard Backup.

Topics covered
- About Standard Backup
- Differences between Standard Backup and Premium Backup
- Preparations for using Standard Backup
- Using Standard Backup

About Standard Backup:
Standard Backup is a feature that saves your chat history to iCloud Drive (on iOS) or Google Drive (on Android).

Your chat information is saved in the LINE app on your device. For this reason, if you change or exchange your device (e.g. for repairs or a new model) or reinstall the LINE app, your chat history will be lost.

If you still want to view your past messages, you need to transfer your LINE account and restore your chat history after backing it up in advance.

Be advised

- Standard Backup can only be used when transferring an account on devices with the same OS (e.g. between two iPhones or between two Android devices).
- Only text messages can be saved.

Differences between Standard Backup and Premium Backup:
Premium Backup is a feature available to LYP Premium (Japan)/LINE Premium (Thailand) members. You can use it to back up chat history including photos and videos in real time.

Moreover, you can transfer more than the last 14 days of chat history (including text messages), even when transferring your LINE account between devices with different OSes (e.g. Android to iOS, iOS to Android). For details, see About Premium Backup.

Item	Premium Backup	Standard Backup
Content saved	Text messages, photos, videos, files, voice messages	Only text messages
Transferring between OSes	Possible (Even between iOS and Android)	Not possible (Same OS only)
Save frequency	In real time	Manual or regular backups
Requirements	Only LYP Premium/LINE Premium members	All users

Preparations for using Standard Backup:

iOS

• Make sure iCloud Drive is turned on:
　1. Go to your device's Settings and tap your username.
　2. Tap iCloud.
　3. On the "Saved to iCloud" screen or under "Apps Using iCloud", make sure iCloud Drive is turned on.
• Make sure there is enough free space in iCloud Drive.

Android

This feature is unavailable on devices that cannot use Google Drive.

• Make sure Google Drive is turned on.
• Make sure there is enough free space in Google Drive.

Using Standard Backup:

Useful info

If an auto-backup fails, you'll receive a chat notification from the LINE official account. For more details, see Issues with backing up or restoring your chat history.

iOS

There are two methods available for backing up your chats to iCloud Drive.

Manually back up chats to iCloud Drive

1. Open LINE on the main device your account is registered to.
2. Tap the Home tab > Settings

> Chat history backup under Backup and transfer.
3. Tap Back up now.
Note: If you don't see Back up now, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.

You can use cellular data when you do a manual backup, but you may need a Wi-Fi connection depending on your iCloud settings. Make sure you've enabled using iCloud with cellular data.

Automatically back up chats to iCloud Drive

1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >

> Chat history backup under Backup and transfer.
3. Tap Back up how often.
4. Select how often you want to back up your chats.

Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.

• Your device's screen is locked.
• Your device is plugged into an outlet.
• Your device is connected to a Wi-Fi network.
• The iOS Background App Refresh setting is turned on.
• LINE is running in the background.
Note: To check if LINE is running in the background, go to Settings in iOS > General > Background App Refresh, and make sure LINE is turned on.

Android

There are two methods available for backing up your chats to Google Drive.

Manually back up chats

1. Open LINE on the main device your account is registered to.
2. Tap the Home tab > Settings

> Back up and restore chat history under Backup and transfer.
3. Tap Back up now or Back up to Google Drive.
Note: If you don't see Back up now or Back up to Google Drive, you need to set a backup PIN, so tap Create backup PIN and back up chat history.
4. After your backup is complete, tap Transfer account or Close.
Note: If you tap Transfer account, you can transfer your account with an easy transfer QR code.

Automatically back up chats

1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >

> Back up and restore chat history under Backup and transfer.
3. Tap Back up how often and turn Enable auto-backup ON.
4. Select how often you want to back up your chats.

Your chats will only be backed up automatically if your device and settings meet the conditions below when the auto-backup refresh starts.

• Your device is plugged into an outlet.
• Your device is connected to the internet.
Note: If you can't use a Wi-Fi connection, you can still back up your chats with Use mobile data selected.

Your chats will be backed up automatically when you stop using your device and its screen has turned off.