I suddenly became unable to use a feature

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This Help article provides links to other Help pages based on the features you're unable to use or your situation. For more details, please check the relevant Help pages.

Table of contents
- Issues with calls/sending and receiving chat messages
- Issues with notifications
- Unable to use OpenChat
- Issues with logging in
- Unable to use other LINE features

Issues with calls/sending and receiving chat messages:
If you are unable to send messages in chats, your use of the service may have been suspended due to violating our Terms of Use.

Also, depending on how you're using LINE, you may have issues with calls or sending and receiving chat messages. Refer to the Help article below that matches your situation.

• I suddenly became unable to send chat messages on LINE
• I can't send/receive messages
• I can't send/receive/open photos/videos/voice messages
• Issues with voice/video calls

Issues with notifications:
If you're experiencing issues like not receiving notifications or receiving a notification without a corresponding message, please check the Help page below and select the situation that applies to you.

Notification issues

Unable to use OpenChat:
Your use of the service may have been suspended due to actions that fall under the Regulations for Prohibited Acts in OpenChat. For other possible reasons, check the following Help article.
Note: OpenChat is only available in Japan, Taiwan, and Thailand.

I suddenly became unable to use OpenChat

Issues with logging in:
If you're having issues with logging in, the way to resolve the issue differs depending on the device and the service that you're using. Refer to the Help article below that matches your situation.

• The message "You've been logged out of your account" suddenly appeared
• Issues related to logging in/out of LINE on your sub device (iPad/Android/Windows/Mac/Chrome)

For inquiries about LINE GIFT, see the following Help page that matches the country/region where you use the service.
Note: This service is only available in the countries/regions listed below.

• Inquiring about LINE GIFT (Japan) (Only available in Japanese)
• LINE GIFTSHOP (Taiwan)
• LINE GIFT (Thailand)

Unable to use other LINE features:
If you're experiencing other issues, refer to the Help page below that matches your situation.

• I get an error when creating/deleting/inviting others to groups
• Issues with backing up or restoring your chat history
• Issues

Be advised

We are unable to respond to inquiries sent via the feedback comment field on this Help article. For the information needed to resolve your issue, see the Help pages linked above.