LINE

You can only follow the steps below on your main device (typically your smartphone). If you want to delete your LINE account, first read the "Before deleting your LINE account" section. Afterwards, follow the steps in the "To delete your LINE account" section below.

Before deleting your LINE account:
If you have a LINE Pay account, you need to delete it before deleting your LINE account. For the steps on how to delete your LINE Pay account, see the following Help article.

Deleting your LINE Pay account

If you are subscribed to LYP Premium (Japan)/LINE Premium (Thailand), you need to cancel your LYP Premium/LINE Premium subscription in advance. Refer to the following Help article for details.

Canceling your LYP Premium/LINE Premium membership

To delete your LINE account:
Please see the information below that matches your current situation.

If you're able to log in to the LINE account you want to delete:
You can delete your account on your own without needing to contact us.

To do so, follow the steps below using the device currently logged into the account.

1. Open LINE on the main device your LINE account is registered to.
2. Tap the Home tab > > Account.
3. Tap Delete account at the bottom of the screen > Next.
4. After reading and agreeing to the warnings, tap Delete account > Delete.

If you're unable to log in to your LINE account you want to delete:
If you can provide the following two types of documents, we will be able to delete the LINE account for you.

Required Documents:
• A document verifying your identity

The name on the documents you provide must match the name on the contract for your phone number.

The documents must include:
- The contract holder's name.
- The current address of the contract holder.
- The name (or seal) of the issuer of the document.
- The validity of the document (it must have been issued within the last six months or still be valid).

• A document issued by your mobile service provider for the phone number that is registered to your LINE account

We need a document that shows you have a contract for the phone number registered to the LINE account you want to delete.

The documents must include:
- The name of the owner of the phone number (contract holder).
- The phone number.
- The name of the mobile service provider.
- The date (based on the contract status of your phone number).
Note: If the phone number is still under contract, the document must have been issued within the last three months, or show the cancellation date if the number has been canceled.

Examples of acceptable documents:
- A payment receipt (if the number is still under contract)
- Proof of cancellation (if the number was canceled)

If you're unable to prepare the two types of documents mentioned above

We will not be able to assist you further, as we cannot verify your identity.

If you're able to prepare the two types of documents mentioned above

 Be advised

• If the required documents are not attached, or if they are not attached correctly, we will not be able to delete your LINE account.
• If we don't receive all the necessary documents, we may ask you to submit them again.

When attaching the contract for the phone number registered to the LINE account you want to delete, ensure that the date indicating the contract status (either the document issue date within the last three months or the phone number cancellation date) is clearly visible, and contact us via this Inquiry Form.

See also:
I see the Welcome back screen with someone else's name when creating a new LINE account

Important: If you are using LINE in a country or region outside of Hong Kong, Japan, Korea, Taiwan, or Thailand, the phone number-related information in this Help article only applies to LINE accounts created with LINE versions earlier than 13.11.0.

A deleted LINE account cannot be restored. By deleting your account, all of your purchased items, phone number registered to LINE, friends and groups, chat history, and registration with other authorized apps such as LINE Games will be deleted.

LINE IDs will become available for use again once the accounts they are registered to have been deleted. For more details, see the following Help content.

Setting a LINE ID