I can't add friends
Share
Copied
Useful info"An unknown error occurred." appears
Your LINE account may have been suspended for a certain period of time due to violating our Terms of Use. Please try adding a friend again after waiting one or two days.You can check the main types of activity that constitute violations by referring to Standards regarding posts on LINE on the LINE Safety Center website.
A friend can't be added using ID/phone number search
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.If a friend can't be added via ID or phone number search, see the following information.
They haven't set a LINE ID
LINE accounts that have not set an ID will not appear in search results.
Contact the friend you want to add and ask them to check if they've set a LINE ID. If they haven't set a LINE ID, let them know they need to do so for you to add them via ID search.
Unable to search for IDs/phone numbers due to each other's settings
Your friend can't find you using ID/phone number search
If your friend can't find you via ID or phone number search, you need to turn on the Allow others to add me by ID or Allow others to add me settings.To allow ID searches, follow the steps below for your device.
Note: Please follow the steps below on devices other than iPad/Android sub devices.
Main device
1. Tap the Home tab >
> Profile.2. Turn on Allow others to add me by ID.
Sub device (Windows/Mac)
1. From the main menu, click
> Settings.2. Click Basic.
3. Under Privacy, turn on Allow others to add me by ID.
To allow phone number searches, follow the steps below.
Note: Please follow the steps below on your main device (typically your smartphone).
1. Open LINE on the main device your account is registered to.
2. Tap the Home tab >
> Friends.3. Turn on Allow others to add me.
You can't find your friend using ID/phone number search
If you can't find your friend via ID or phone number search, your friend needs to turn on the Allow others to add me by ID or Allow others to add me settings.To use ID search, your friend needs to turn on the Allow others to add me by ID setting. Please ask them to have this setting turned on.
To use phone number search, your friend needs to turn on the Allow others to add me setting. Please ask them to have this setting turned on.
Note: The phone number search feature is only available for LINE accounts created with LINE versions earlier than 13.11.0 if you're using LINE outside of Hong Kong, Japan, Korea, Taiwan, or Thailand.
The search feature has been restricted
The search feature may be temporarily restricted for the following reasons.
Note: For security reasons, we cannot provide details such as how long the restrictions will last.
• You exceeded the number of searches that can be made.
• You searched for the wrong LINE ID or phone number too many times in a row.
If you're still unable to add your friend after you've tried the methods above, try adding them using a QR code, a link to add a friend, or through a group member.
Useful infoI have Auto-add friends turned on, but my contacts weren't added
If you have Auto-add friends turned on, but a contact wasn't added to your friend list on LINE, both you and your contact need to check the settings.Your contact's LINE account settings
A contact cannot be automatically added if:
• They turned off the Allow others to add me setting on LINE from their main device.
Note: Check to see if they appear in your Friend recommendations.
• They don't have a phone number registered to their LINE account.
Note: This only applies to accounts created with LINE versions earlier than 13.11.0 if they're not using LINE in Hong Kong, Japan, Korea, Taiwan, or Thailand.
Your LINE account settings
The contact might have been added to your hidden or blocked accounts list.
To check, follow the steps below for your device.
Main device
1. Tap the Home tab >.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
Sub device
iPad
1. Tap Settings.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
Android
1. Tap the Home tab, tap.2. Tap Friends.
3. Tap Hidden accounts or Blocked accounts.
Windows/Mac
1. From the main menu, click > Settings.2. Click Friends.
3. Click the Hidden accounts or Blocked accounts tab.
If your contact is in any of these lists, tap Edit or select the contact and tap Unhide or Unblock.
Note: You won't be able to check your contact's account if it was deleted from the Hidden or Blocked accounts list.
If your contact is still not automatically added to your friend list after checking everything above, see the Help articles under How friends work on LINE and add them manually.
I can't add friends via QR codes
Note: You can use this feature on devices aside from LINE for PC sub devices.If you can't add friends using a QR code, the solutions vary depending on the situation.
I thought I added a friend using a QR code, but they don't appear as a friend
To become friends with each other on LINE using a QR code, you both need to try the following steps to complete the process.
If you're scanning a friend's QR code (for the person who started the QR code reader):
By sending your friend a sticker or message after adding them as a friend, they can easily add you from their chat with you that appears on LINE.
If someone is scanning your QR code (for the person showing their QR code):
After your friend scans your QR code, tap the Home tab >
> and add them from under Friend recommendations from your LINE account. You can also have them send you a message on LINE and add them from the chat.I see a message saying "User not found"
Scan the QR code again after it's been regenerated.
To regenerate your QR code:
1. Tap
on the right side of the search bar.Note: The search bar appears at the top of the Home and Chats tabs.
2. Tap My QR code.
3. Tap Regenerate > OK or Confirm.
If you're still unable to add friends via QR code after following the above steps, please try a different method.
A message appears saying the LINE account I'm trying to add can't accept any more friends
There are limits to the number of accounts you can add as friends and the number of accounts that you can add you.If the above error message appears, you will not be able to add the account in question as a friend.